Pawesome Finds Return & Refund Policy

At Pawesome Finds, we’re committed to providing pet products that make everyday care easier, more comfortable, and less stressful for you and your furry friends. We believe in the quality and usefulness of our products, and we recommend using your product for at least 14 days before deciding whether it’s right for you.

If you’re not satisfied with your purchase for any reason after 14 days and within our 60-Day Money-Back Guarantee, please contact us.

Cancellation Policy

Any changes or cancellations to an order must be requested within 24 hours of placing the order.

After 24 hours, we may not be able to make changes or cancel the order because it may have already entered processing.

For orders successfully cancelled within 24 hours, refunds will be processed within 7 business days.

60-Day Money-Back Guarantee

We want you to shop with confidence. We encourage you to use your Pawesome Finds product for at least 14 days so you have time to experience its benefits.

If you are still not satisfied with your purchase after 14 days, you may request a return within 60 days of your purchase date under our money-back guarantee.

Please note that shipping fees, where applicable, are non-refundable.

To start a return, contact our support team through our Contact Us page.

To help us process your request faster, please include your order number or the name and email address used to place your order.

Damaged Items

We carefully package our products to help protect them during shipping.

An item is considered damaged if it arrives with a physical defect or is physically broken. Normal shipping-related damage to the outer packaging, such as a dented or scratched box, is not considered product damage if the product itself is in good condition.

If your product arrives damaged, please contact us within 72 hours of delivery and include a clear photo showing the damage.

After reviewing your request, we’ll determine whether you qualify for a replacement at no additional cost.

We do not offer refunds, replacements, or returns for products damaged through normal use, wear and tear, improper use, or misuse.

Shipping & Delivery

We work hard to get your order to you as quickly as possible. However, once an order has been shipped, delivery times can be affected by circumstances outside our control.

This may include shipping carrier delays, customs processing, weather, or other transportation issues.

Pawesome Finds is not responsible for shipping delays, lost packages, stolen packages, or delays caused by the shipping carrier or customs.

If you experience an issue with a delivery, we recommend contacting the shipping carrier directly for assistance. You may also contact us and we’ll do our best to help.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect address is provided, you must notify us within 24 hours of placing your order.

If we are not notified within this timeframe and the order has already entered processing or shipping, we may not be able to change the address, resend the order, or issue a refund.

Changes to This Policy

Pawesome Finds reserves the right to update or modify this Return & Refund Policy at any time.

Customers are responsible for reviewing the most current version of this policy before purchasing our products.

By purchasing products from Pawesome Finds, you acknowledge and agree to the terms of this Return & Refund Policy.